Soft FM

Soft FM refers to non-technical facility management services supporting occupant comfort and building presentation including cleaning, landscaping, security, and reception.

Soft FM ServiceFunction
Cleaning servicesCommon areas, lobbies, corridors
Security and receptionAccess control, concierge, monitoring
LandscapingGardens, plants, outdoor maintenance
Waste managementCollection, recycling, disposal
Pest controlPrevention and treatment
Window cleaningInterior and exterior glass
HelpdeskTenant queries and service requests
Cost AllocationPercentage of Service Charges
Soft FM total25% to 35% of service charges
Cleaning8% to 12%
Security10% to 15%
Landscaping3% to 5%
Waste management2% to 3%
Other soft services2% to 5%

Related Terms

Hard FMFacility ManagementService ChargesCommon Area Maintenance (CAM)

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