Terms & Conditions

INTRODUCTION AND INTERPRETATION

1. Introduction

1.1 These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Oliva DB Properties Co. L.L.C S.O.C ("Oliva," "Company," "we," "us," or "our"), a mainland Dubai limited liability company registered with the Dubai Land Department ("DLD") and licensed by the Real Estate Regulatory Agency ("RERA") under Bylaw 85 of 2006 concerning the Organization of the Real Estate Brokers Register in Dubai.

1.2 By accessing our website, or platform (collectively, the "Platform"), registering an account, engaging our services, or signing any brokerage documentation including but not limited to Form A, Form B, or Form F, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, together with our Privacy Policy, Key Risks Disclosure, and any supplementary terms applicable to specific services.

1.3 If you do not agree to these Terms in their entirety, you must immediately discontinue use of our Platform and services. Your continued use constitutes ongoing acceptance of these Terms as amended from time to time.

1.4 These Terms are effective as of the date first set forth above and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written, between you and Oliva relating to the subject matter hereof.

2. Definitions and Interpretation

2.1 In these Terms, unless the context otherwise requires, the following expressions shall have the following meanings:

"AED" means the lawful currency of the United Arab Emirates, the Arab Emirates Dirham.

"Advisor" means the dedicated Oliva real estate advisor assigned to you following completion of onboarding, who serves as your primary point of contact for property recommendations and transaction support.

"AML" means anti-money laundering, as governed by Federal Decree-Law No. 20 of 2018 concerning Anti-Money Laundering and Combating the Financing of Terrorism and Financing of Illegal Organizations, and any amendments thereto.

"Brokerage Services" means the real estate brokerage services provided by Oliva as described in Part 4 of these Terms, including but not limited to property search, viewings, negotiations, and transaction coordination.

"Business Day" means any day other than Saturday, Sunday, or a public holiday in the Emirate of Dubai, United Arab Emirates.

"CBUAE" means the Central Bank of the United Arab Emirates.

"Client" means you, the individual or entity that has registered an account on the Platform and/or engaged Oliva's services.

"Commission" means the brokerage fee payable to Oliva upon successful completion of a property transaction, as set out in Part 5 and Schedule 1.

"Completion" means the registration of the property transfer with the Dubai Land Department and issuance of the title deed in the buyer's name (for resale properties) or registration in the Oqood system (for off-plan properties).

"Developer" means any real estate developer registered in the Register of Real Estate Developers maintained by RERA.

"DFSA" means the Dubai Financial Services Authority.

"DIAC" means the Dubai International Arbitration Centre.

"DIFC" means the Dubai International Financial Centre.

"DLD" means the Dubai Land Department, the government authority responsible for real estate registration and regulation in the Emirate of Dubai.

"Dubai REST" means the Real Estate Self Transaction application operated by DLD for processing property transactions.

"EIBOR" means the Emirates Interbank Offered Rate, the benchmark interest rate used by UAE banks.

"Ejari" means the tenancy contract registration system operated by RERA for recording residential lease agreements in Dubai.

"Escrow Account" means a RERA-approved escrow account held at a licensed UAE bank for the deposit of off-plan property payments pursuant to Dubai Law No. 8 of 2007.

"Form A" means the RERA-mandated Authorization to Sell form signed between a property owner and broker authorizing the marketing and sale of a property.

"Form B" means the RERA-mandated Buyer Representation Agreement form setting out the terms of buyer representation by a broker.

"Form F" means the RERA-mandated Memorandum of Understanding / Contract of Sale form executed between buyer and seller for property transactions.

"Golden Visa" means the UAE long-term residence visa (10-year duration) available to qualifying property investors pursuant to UAE Cabinet Resolution No. 56 of 2018 and amendments thereto.

"Intellectual Property" means all patents, copyrights, trademarks, trade names, service marks, logos, trade secrets, know-how, database rights, design rights, and all other intellectual property rights, whether registered or unregistered.

"KYC" means Know Your Customer verification procedures conducted pursuant to UAE AML regulations.

"NOC" means No Objection Certificate, a document issued by the original developer confirming no outstanding service charges or encumbrances on a property.

"Off-Plan Property" means a property purchased directly from a Developer prior to or during construction, before issuance of a completion certificate.

"Oqood" means the interim property register maintained by DLD for registration of off-plan property purchases pending project completion and title deed issuance.

"PDPL" means Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and any implementing regulations.

"PEP" means a Politically Exposed Person as defined under UAE AML regulations.

"Platform" means the Oliva website (joinoliva.com), and any associated digital services.

"Privacy Policy" means Oliva's privacy policy as published on the Platform and amended from time to time.

"Property" means any residential real estate in Dubai that is the subject of Brokerage Services.

"RDSC" means the Rental Dispute Settlement Centre established under Dubai Decree No. 26 of 2013.

"RERA" means the Real Estate Regulatory Agency, the regulatory arm of DLD responsible for licensing brokers and regulating the real estate sector.

"Resale Property" means an existing completed property being sold on the secondary market by a current owner.

"RVS" means the Real Estate Violation System operated by RERA for filing regulatory complaints.

"SCA" means the Securities and Commodities Authority of the United Arab Emirates.

"Services" means all services provided by Oliva to Clients, including Brokerage Services and ancillary services.

"SPA" means Sales and Purchase Agreement, the binding contract between a buyer and Developer for off-plan property purchases.

"Terms" means these Terms and Conditions, as amended from time to time.

"Third-Party Provider" means any independent service provider to whom Oliva may refer Clients, including but not limited to mortgage brokers, property managers, and inspection companies.

"Trakheesi" means RERA's property advertising permit system requiring all property advertisements to carry valid permit numbers.

"UAE" means the United Arab Emirates.

"VAT" means Value Added Tax at the rate applicable in the UAE (currently 5%).

2.2 In these Terms, unless the context otherwise requires:

(a) words importing the singular include the plural and vice versa;

(b) words importing any gender include all genders;

(c) references to persons include individuals, bodies corporate, unincorporated associations, partnerships, and government entities;

(d) references to clauses, parts, and schedules are to clauses and parts of, and schedules to, these Terms;

(e) headings are for convenience only and shall not affect interpretation;

(f) references to any statute, regulation, or law include all amendments, re-enactments, and replacements;

(g) the words "include," "including," and "in particular" are illustrative and do not limit the generality of preceding words;

(h) references to "writing" or "written" include email and other electronic communications;

(i) references to times are to Gulf Standard Time (GST / UTC+4); and

(j) references to currency amounts are to AED unless otherwise specified.

2.3 Document Hierarchy: In the event of any conflict or inconsistency between documents forming part of the agreement between us, the following order of precedence shall apply (with documents listed first taking priority):

(a) any executed Form A, Form B, or Form F (to the extent of the specific transaction);

(b) these Terms and Conditions;

(c) our Privacy Policy;

(d) our Key Risks Disclosure; and

(e) any other supplementary terms or policies published on our Platform.

REGULATORY STATUS AND SCOPE OF SERVICES

3. Our Regulatory Status

3.1 Oliva DB Properties Co. L.L.C S.O.C is a mainland Dubai limited liability company licensed to conduct real estate brokerage activities. Our regulatory credentials are as follows:

(a) RERA Broker Registration Number (BRN): 1573501

(b) Trade License Number: 1573501

(c) Registered Activity: Real Estate Buying & Selling Brokerage

(d) Regulatory Authority: Dubai Land Department and Real Estate Regulatory Agency

(e) Governing Bylaw: Bylaw 85 of 2006 concerning the Organization of the Real Estate Brokers Register in Dubai

(f) Trakheesi Compliance: All property advertisements carry valid permit numbers

3.2 WHAT WE ARE NOT — Critical Disclaimers:

(a) We are NOT regulated by the Securities and Commodities Authority (SCA). We do not operate collective investment schemes, investment funds, or securities offerings.

(b) We are NOT regulated by the Dubai Financial Services Authority (DFSA). We are not a crowdfunding platform operator.

(c) We are NOT regulated by the Central Bank of UAE (CBUAE). We are not a financial institution, bank, or licensed lender.

(d) We are NOT a financial advisor, investment advisor, or wealth manager. We do not assess the suitability of property investments for your individual circumstances.

(e) We are NOT a legal firm or tax advisor. We do not provide legal opinions or tax advice.

(f) We are NOT a property developer. We do not construct, develop, or sell properties on our own behalf.

(g) We are NOT a mortgage broker or lender. We coordinate introductions only (though we may offer direct services in the future under separate terms).

(h) We are NOT a property management company. We provide referrals only (though we may offer direct services in the future under separate terms).

IMPORTANT: Property investment involves significant risks including potential loss of capital. We do not guarantee any investment outcomes, rental yields, capital appreciation, or returns. All investment decisions are yours alone. You should seek independent financial, legal, and tax advice before making any property investment decision.

4. Services We Provide

4.1 Subject to these Terms, Oliva provides the following Brokerage Services:

4.1.1 Property Search and Recommendation

(a) Access to our curated property database with comprehensive financial analysis on each listing

(b) Weekly personalized property recommendations (typically three properties) hand-selected by your dedicated Advisor based on your stated investment profile, budget, location preferences, and timeline

(c) Market commentary and comparable sales data to assist your decision-making

(d) Developer and project information for off-plan properties

(e) Historical rental yield data and financial indicators (provided for information only, not as advice or guarantees)

4.1.2 Viewings and Due Diligence Support

(a) Arrangement of property viewings (in-person or virtual)

(b) Showroom visits for off-plan developments

(c) Provision of available documentation including floor plans, specifications, and developer materials

(d) Coordination with developers and sellers to obtain information you request

4.1.3 Transaction Facilitation

(a) Negotiation support when you submit offers through our Platform

(b) Preparation and processing of RERA-mandated documentation (Form A, Form B, Form F)

(c) Coordination with DLD for transaction registration through Dubai REST

(d) Assistance with Oqood registration for off-plan purchases

(e) Liaison between buyers, sellers, developers, and relevant authorities throughout the transaction

4.1.4 Marketing Services (for Sellers)

(a) Trakheesi-compliant property marketing and advertising

(b) Property photography and listing preparation

(c) Exposure to our investor database and marketing channels

(d) Management of viewing requests and buyer inquiries

4.1.5 Ancillary Services

(a) Visa support services — assistance with documentation and process guidance for property-based UAE visas

(b) Property fit-out coordination — project management for interior finishing

(c) Resale services — full-service listing and sale of your existing property

(d) Property valuation (complimentary for clients listing with Oliva)

5. Services We Do NOT Provide

5.1 To avoid any misunderstanding, Oliva expressly does NOT provide the following services:

(a) Financial advice, investment advice, or recommendations regarding the suitability of any property investment for your personal circumstances

(b) Legal advice, opinions, or representation

(c) Tax advice, planning, or compliance services

(d) Mortgage advice, lending, or credit assessment (we provide referrals to licensed mortgage brokers only, though we may offer direct services in the future)

(e) Property management services (we provide referrals to third-party providers only, though we may offer direct services in the future)

(f) Property inspection, snagging, or survey services (we provide referrals only, though we may offer direct services in the future)

(g) Currency exchange or international money transfer services

(h) Immigration or visa processing services (support and guidance only)

(i) Guarantees or warranties regarding property values, rental income, occupancy rates, or investment returns

(j) Guarantees regarding developer performance, construction quality, timelines, or project completion

(k) Fractional property ownership schemes (though we can assist with structuring joint investments through corporate entities)

(l) Escrow services or custody of client funds

ACCOUNT REGISTRATION AND VERIFICATION

6. Account Registration

6.1 To access our Services, you must create an account on our Platform. The registration process involves:

(a) Providing your email address and mobile phone number

(b) Verifying your email via confirmation code

(c) Verifying your phone number via SMS or authentication application

(d) Completing our investor profile questionnaire to help us understand your investment goals, budget, location preferences, risk tolerance, and timeline

6.2 By registering an account, you represent and warrant that:

(a) you are at least eighteen (18) years of age;

(b) you have full legal capacity to enter into binding contracts;

(c) all information you provide is accurate, current, and complete;

(d) you will maintain and promptly update your account information;

(e) you will not create multiple accounts or share your login credentials;

(f) you will not use the Platform for any unlawful purpose; and

(g) you are not subject to any sanctions, embargoes, or restrictions that would prohibit you from using our Services.

6.3 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at [email protected] of any unauthorized use of your account.

7. Know Your Customer (KYC) Verification

7.1 KYC verification is NOT required during initial account registration. We conduct KYC verification only when you:

(a) make an offer on a property;

(b) request financing coordination; or

(c) proceed to enter into a binding transaction.

7.2 KYC verification is a legal requirement under UAE Anti-Money Laundering law (Federal Decree-Law No. 20 of 2018). It protects the real estate market from illicit funds, demonstrates you are a serious buyer, and enables us to comply with our regulatory obligations.

7.3 We conduct KYC verification through iDenfy, a certified EU-based identity verification provider. The process includes:

(a) Document verification: Upload of valid passport, Emirates ID (for UAE residents), and proof of current address

(b) Biometric verification: Live selfie matched against passport photograph using facial recognition technology

(c) Source of funds documentation: Evidence showing the legitimate source of your investment funds

(d) Screening: Automated checks against international sanctions lists, PEP databases, and adverse media

7.4 Under UAE AML law, we are required to:

(a) verify the identity of all parties to a transaction;

(b) understand and document the source of funds;

(c) conduct enhanced due diligence for high-risk transactions or persons;

(d) report suspicious transactions to the UAE Financial Intelligence Unit (FIU); and

(e) retain records for a minimum of five (5) years.

7.5 We reserve the right to decline to provide Services to any person who fails to satisfy our KYC requirements, provides false or misleading information, or is identified as a sanctions target or high-risk individual. We are not required to provide reasons for such decisions.

BROKERAGE SERVICES

8. RERA Documentation

8.1 Form A (Authorization to Sell): Before marketing any property for sale, we obtain Form A signed by the property owner (or their authorized representative). Form A:

(a) authorizes Oliva to market and facilitate the sale of the specified property;

(b) sets out the property details, asking price, and marketing parameters;

(c) specifies commission terms payable by the seller; and

(d) establishes the duration and exclusivity (if any) of the listing agreement.

8.2 Form B (Buyer Representation Agreement): Where we represent you as a buyer, we enter into Form B which:

(a) authorizes Oliva to act on your behalf in property searches and negotiations;

(b) sets out your requirements, budget, and preferred locations;

(c) specifies any commission payable by you (noting that for off-plan purchases, buyer commission is typically zero as commission is paid by the developer);

(d) establishes the duration and exclusivity (if any) of the representation; and

(e) confirms your acknowledgment of these Terms and our Key Risks Disclosure.

8.3 Form F (Memorandum of Understanding / Contract of Sale): All property transactions are documented through Form F, executed via the Dubai REST application and registered with DLD. Form F:

(a) constitutes a legally binding agreement between buyer and seller;

(b) sets out the agreed purchase price and payment terms;

(c) specifies the security deposit (typically 10% of purchase price);

(d) establishes the timeline for completion and transfer;

(e) allocates responsibility for transaction costs; and

(f) contains provisions regarding default and cancellation.

IMPORTANT: Form F is a legally binding contract. If you cancel after signing Form F without valid cause, you typically forfeit your 10% security deposit. Review all terms carefully and seek independent legal advice if necessary before signing.

9. Off-Plan Property Purchases

9.1 Off-plan properties are purchased directly from Developers before or during construction. The typical process and timeline is:

Stage 1: Property Selection, KYC, and Reservation (1-3 Business Days)

(a) Review property options with your Advisor

(b) Visit Developer showrooms (where possible) or review virtual presentations

(c) Complete KYC verification through our iDenfy system

(d) Submit your offer through our Platform

(e) Pay reservation fee (typically AED 10,000 to AED 50,000) to secure the unit

Stage 2: SPA Signing (3-7 Business Days)

(a) Review Sales and Purchase Agreement with your Advisor

(b) Sign SPA with the Developer

(c) Pay down payment (typically 10-20% depending on Developer payment plan)

Stage 3: Oqood Registration (7-14 Business Days)

(a) Developer submits purchase for registration in the Oqood interim property register

(b) DLD issues Oqood certificate as proof of ownership interest

(c) Registration fee: 4% of property value (minimum AED 4,000)

Stage 4: Construction Period (1-4 Years Typically)

(a) Make installment payments according to the agreed payment plan

(b) Payments are linked to construction milestones verified by DLD

(c) Receive progress updates from Developer

Stage 5: Handover and Title Deed (2-4 Weeks)

(a) Inspect completed property and identify defects (snagging)

(b) Pay final balance

(c) Developer processes title deed transfer

(d) Receive official title deed from DLD

9.2 Escrow Account Protection: All off-plan payments MUST be made to the Developer's RERA-approved Escrow Account. This is a legal requirement under Dubai Law No. 8 of 2007. Payment directly to a Developer's general account is prohibited. Oliva NEVER collects or handles off-plan payments directly.

9.3 Developer Verification: Before marketing any off-plan property, we verify:

(a) Developer registration in the RERA Register of Real Estate Developers;

(b) Project registration with RERA;

(c) Active Escrow Account with an approved bank; and

(d) Valid Trakheesi advertising permit.

9.4 Developer Payment Plans: Developers offer various payment structures including:

(a) 10/90 Plan: 10% at booking, 90% at handover

(b) 20/80 Plan: 20% during construction, 80% at handover

(c) 40/60 Plan: 40% during construction, 60% at handover

(d) Post-Handover Plans: Continued payments for 2-5 years after handover

Payment plans are NOT bank financing. They are seller financing provided directly by the Developer, typically without interest charges.

9.5 CRITICAL DISCLAIMER — No Developer Guarantee: Oliva is NOT responsible for Developer performance, construction quality, delays, specification changes, or project cancellation. Your contractual rights are with the Developer, enforceable through RERA dispute mechanisms and Dubai Courts. See Part 7 for detailed risk disclosures.

10. Resale Property Purchases

10.1 Resale properties are existing completed properties being sold by current owners. The typical process is:

Stage 1: Property Search and Viewings (1-4 Weeks)

(a) Review property options presented by your Advisor

(b) Arrange and attend property viewings (in-person or virtual)

(c) Review property documentation, financials, and due diligence information

Stage 2: Offer and KYC (1-3 Business Days)

(a) Submit your offer through our Platform

(b) Complete KYC verification

(c) Your Advisor supports negotiations with the seller

Stage 3: Form F Execution (1-2 Business Days)

(a) Once offer is accepted, sign Form F via Dubai REST

(b) Pay security deposit (typically 10% held in escrow)

(c) Form F is legally binding upon execution

Stage 4: NOC and Mortgage (3-14 Business Days for NOC; 2-4 Weeks for Mortgage)

(a) Seller obtains No Objection Certificate from original Developer

(b) NOC confirms no outstanding service charges or encumbrances

(c) If financing required, complete mortgage application and approval

Stage 5: Transfer at DLD (1 Business Day)

(a) Both parties (or authorized representatives) attend DLD trustee office

(b) Pay transfer fees and remaining purchase price

(c) Receive title deed in your name

10.2 Cancellation After Form F: Form F is a legally binding contract. The standard cancellation provisions are:

(a) If Buyer cancels without valid cause: Buyer forfeits the 10% security deposit to the Seller

(b) If Seller cancels without valid cause: Seller must return the deposit plus pay an additional 10% penalty to the Buyer

(c) Specific terms may vary as set out in the executed Form F

11. Negotiation Support

11.1 When you submit an offer through our Platform, your Advisor actively supports you in the negotiation process. This includes:

(a) presenting your offer to the seller or Developer;

(b) communicating counter-offers and facilitating discussions;

(c) advising on market conditions and comparable transactions; and

(d) helping structure terms favorable to your interests.

11.2 For resale properties, negotiation is common. Typical discounts range from 0% to 10% depending on market conditions, seller motivation, property specifics, and negotiation dynamics.

11.3 For off-plan properties, especially in high-demand developments, price negotiation is typically very difficult or impossible. However, Developers may offer:

(a) payment plan flexibility;

(b) waiver of certain fees;

(c) upgrades or furnishing packages; or

(d) extended post-handover payment terms.

IMPORTANT: We always try our best to negotiate favorable terms, but we CANNOT guarantee any discounts. Dubai's competitive real estate market, particularly for premium off-plan properties, often leaves limited room for price negotiation.

FEES, COMMISSIONS AND PAYMENTS

12. Commission Structure

12.1 Our commission rates are transparently disclosed in Form A (for sellers) and Form B (for buyers) before engagement. The standard commission structure is:

12.1.1 Off-Plan Purchases (Buyer)

(a) Commission payable by Buyer: 0% (zero)

(b) Commission is paid by the Developer

(c) This allows buyers to purchase off-plan properties through Oliva at no additional cost

12.1.2 Resale Purchases (Buyer)

(a) Commission payable by Buyer: 2% of purchase price plus VAT (5%)

(b) Alternatively, commission may be paid entirely by Seller as negotiated

(c) Commission allocation is specified in Form F

12.1.3 Property Sales (Seller)

(a) Commission payable by Seller: 2% of sale price plus VAT (5%)

(b) Commission terms are specified in Form A

12.2 When Commission is Earned: Commission is earned and becomes payable upon successful Completion of the transaction, meaning:

(a) For resale properties: Registration of the transfer with DLD and issuance of title deed in the buyer's name

(b) For off-plan properties: Registration in the Oqood system

(c) If a transaction does not complete for any reason, no commission is payable pursuant to RERA Bylaw 85 Article 30

12.3 Dual Agency: Where Oliva represents both buyer and seller in the same transaction, we will:

(a) obtain written consent from both parties before proceeding;

(b) disclose the dual agency arrangement clearly;

(c) handle both parties' interests fairly and impartially; and

(d) Under RERA Bylaw 85 Article 33, both parties are severally liable for commission unless otherwise agreed in writing.

13. Developer Incentive Disclosure

13.1 In the spirit of full transparency, we disclose that for off-plan sales, Oliva receives commission and incentives from Developers, typically approximately 2% of the purchase price (varying by Developer and project).

13.2 We may also receive additional incentives including:

(a) standard commission payments;

(b) bonus payments for achieving sales volumes;

(c) Developer marketing support;

(d) payment plan waivers or enhancements for clients; and

(e) promotional offers.

13.3 How This Affects You: Developer incentives enable us to offer off-plan properties to buyers at NO commission cost. We mitigate potential conflicts by:

(a) presenting properties based solely on your stated criteria, not incentive levels;

(b) disclosing the specific incentive arrangement for any property before you commit; and

(c) providing objective financial analysis on all properties regardless of incentive structure.

IMPORTANT: We will always disclose the specific incentive arrangement for any property before you make a purchase decision. Transparency builds trust, and trust is the foundation of our business.

14. Mortgage Broker Referral Disclosure

14.1 When we refer you to mortgage broker partners for financing, Oliva may receive a referral fee, typically approximately 0.25% to 0.5% of the loan amount (varying by partner).

14.2 This referral fee:

(a) is paid by the mortgage broker, NOT by you;

(b) does not affect your interest rate, loan amount, or fees;

(c) is permitted under UAE banking regulations; and

(d) will be disclosed to you before any introduction is made.

14.3 Oliva is NOT a mortgage broker and does NOT provide mortgage advice. We coordinate introductions only. You should verify credentials and seek independent advice.

15. Ancillary Service Fees

15.1 Fees for ancillary services are as follows:

(a) Visa Support: AED 2,500 plus VAT (5%)

(b) Property Fit-Out Coordination: 20% of works value plus VAT (5%)

(c) Property Management: 5% to 8% of annual rent plus VAT (5%), depending on property type and services — contact your Advisor for a specific quote

(d) Property Valuation: Complimentary for clients who list their property for sale with Oliva

15.2 All fees are subject to VAT at the applicable rate (currently 5%) unless otherwise stated.

16. Transaction Costs

16.1 In addition to our commission and service fees, property transactions involve third-party costs payable directly to relevant authorities. These include but are not limited to:

(a) DLD Transfer Fee: 4% of purchase price (typically split 2% buyer / 2% seller)

(b) DLD Admin Fee: AED 580

(c) Title Deed Issuance: AED 250

(d) Oqood Registration (off-plan): 4% of property value (minimum AED 4,000)

(e) Developer NOC Fee (resale): AED 500 to AED 5,000+ (varies by Developer)

(f) Mortgage Registration Fee (if applicable): 0.25% of loan amount plus AED 290

16.2 A complete fee breakdown is provided in Schedule 1 and in our Help Center. Your Advisor will provide a transaction-specific cost estimate before you commit to any purchase.

16.3 All prices, fees, taxes, and charges referenced by Oliva are provided on an indicative and non-binding basis. While we aim to keep all information accurate and up to date, costs imposed by developers, government authorities, banks, registries, service providers, and other third parties may change at any time without notice. Oliva will make reasonable efforts to inform clients of material changes when known; however, final responsibility for covering all transaction-related costs rests with the investor. Oliva does not control and cannot guarantee the accuracy, stability, or future level of third-party fees.

17. Payment Methods

17.1 Oliva accepts payment by:

(a) bank transfer (preferred for amounts exceeding AED 50,000);

(b) credit or debit card (Visa, Mastercard); and

(c) manager's cheque (for DLD transactions).

17.2 We do NOT accept cryptocurrency or cash payments.

17.3 Commission invoices are issued upon Completion and are due for payment within fourteen (14) days. Invoices comply with UAE VAT regulations and include our trade name, address, VAT registration number, service details, and amounts in both English and Arabic.

CLIENT OBLIGATIONS AND REPRESENTATIONS

18. Your Obligations

18.1 By using our Services, you agree to:

18.1.1 Provide Accurate Information

(a) Supply complete, accurate, and truthful personal, financial, and transaction information

(b) Promptly update any information that changes

(c) Not provide false, misleading, or fraudulent information

18.1.2 Comply with AML/KYC Requirements

(a) Cooperate fully with our due diligence procedures

(b) Provide identity verification documents as requested

(c) Document the legitimate source of your investment funds

(d) Disclose beneficial ownership where applicable

(e) Not attempt to use our Services to launder money, finance terrorism, or engage in any illegal activity

18.1.3 Act in Good Faith

(a) Engage with us honestly and in good faith

(b) Not attempt to circumvent our involvement to avoid commission payments after we have introduced you to a property or facilitated a transaction

(c) Not misuse information or access provided through our Platform

18.1.4 Respect Exclusivity Arrangements

(a) If you sign Form B granting us exclusive buyer representation, not engage other brokers during the exclusivity period for properties within the agreed scope

(b) Comply with any exclusivity terms specified in your agreements with us

18.1.5 Review Documentation Carefully

(a) Carefully review all Forms, contracts, SPAs, and disclosure documents before signing

(b) Seek independent legal advice if you do not fully understand any terms

(c) Not rely solely on Oliva's explanations where you require legal certainty

18.1.6 Obtain Independent Advice

(a) Seek independent financial advice regarding the suitability of any property investment

(b) Seek independent legal advice regarding contracts and legal implications

(c) Seek independent tax advice regarding UAE and home country tax obligations

(d) Seek independent currency advice if investing in a currency other than your home currency

19. Your Representations and Warranties

19.1 By engaging our Services, you represent and warrant that:

(a) you have full legal capacity and authority to enter into binding agreements;

(b) if acting on behalf of an entity, you have authority to bind that entity;

(c) you are not subject to any sanctions, embargoes, or legal restrictions that would prohibit your use of our Services or property investment in Dubai;

(d) your funds are derived from legitimate sources and do not represent proceeds of crime;

(e) all information you provide to us is true, accurate, and complete;

(f) you understand English sufficiently to comprehend these Terms (or have obtained translation assistance);

(g) you have read and understood our Key Risks Disclosure;

(h) you understand that property investment involves significant risks including potential loss of capital; and

(i) your investment decisions are your own and are not made in reliance on any advice from Oliva.

INVESTMENT RISKS AND ACKNOWLEDGMENTS

CAPITAL AT RISK WARNING

ALL PROPERTY INVESTMENTS CARRY RISK. YOUR CAPITAL IS AT RISK. YOU MAY LOSE SOME OR ALL OF YOUR INVESTMENT. PAST PERFORMANCE IS NOT A RELIABLE INDICATOR OF FUTURE RESULTS. RENTAL YIELDS AND CAPITAL APPRECIATION ARE NOT GUARANTEED.

20. Risk Acknowledgment

20.1 Property investment involves significant risks. By engaging our Services, you acknowledge and accept the following risks:

20.1.1 Market Risks

(a) Property Value Fluctuations: Dubai's real estate market has experienced significant price volatility. Between 2014 and 2020, the market experienced sustained price declines across many segments. Property values can fall substantially, and you may sell for less than your purchase price.

(b) Oversupply Risk: Dubai continues to experience significant new property supply. Oversupply in certain areas or segments can depress prices and rental yields.

(c) Economic Dependency: Dubai's economy is influenced by oil prices, tourism, trade flows, and regional geopolitical conditions. Economic downturns can materially impact property values and rental demand.

(d) Interest Rate Risk: Rising interest rates increase mortgage costs and can reduce property demand and values. UAE banks typically adjust rates based on EIBOR movements.

20.1.2 Liquidity Risks

(a) Illiquidity: Real estate is an illiquid asset class. Properties cannot be quickly sold at market prices. Sales may take 30 to 90 days under normal conditions, and 6 to 12 months or longer in challenging markets.

(b) No Guaranteed Exit: There is no guarantee you will be able to sell your property when desired, at your desired price, or at all.

(c) Transaction Costs: Exit costs (DLD fees, agency commission, NOC fees, mortgage discharge) typically exceed 4-5% of property value, reducing net proceeds.

20.1.3 Rental Income Risks

(a) Yields Not Guaranteed: Any yield estimates are projections based on historical data and current conditions. Actual yields may be materially lower.

(b) Vacancy Risk: Properties may remain vacant between tenancies. Budget for 4 to 8 weeks vacancy per year minimum.

(c) Tenant Default: Tenants may fail to pay rent. Recovery through the Rental Dispute Settlement Centre takes 2 to 6 months.

(d) Service Charge Increases: Service charges can increase substantially year-over-year, reducing net rental income.

20.1.4 Developer and Construction Risks (Off-Plan)

(a) Developer Default: Developers may face financial difficulties, bankruptcy, or inability to complete projects. Escrow accounts provide some protection, but recovery may be delayed or incomplete.

(b) Construction Delays: Projects frequently experience delays. While developers may be liable for compensation, enforcement varies.

(c) Specification Changes: Final delivered specifications may differ from showroom models and marketing materials. RERA permits area variations of plus or minus 5%.

(d) Project Cancellation: Projects may be cancelled. Refund procedures may take considerable time and you may lose opportunity costs and transaction fees.

20.1.5 Currency Risks

(a) Exchange Rate Fluctuations: If your home currency is not USD or AED, currency movements will affect your effective purchase price, rental income, and sale proceeds.

(b) AED/USD Peg: The AED is pegged to USD but this peg is not guaranteed indefinitely.

(c) Conversion Costs: Currency conversions involve fees and spreads that reduce returns.

20.1.6 Regulatory and Legal Risks

(a) Foreign Ownership Laws: While foreign ownership is currently permitted in designated areas, laws may change.

(b) Visa Rules: Golden Visa and property investor visa rules change frequently. Thresholds may increase and eligibility may be modified.

(c) Tax Changes: While the UAE currently has no personal income tax or capital gains tax, this may change. You remain responsible for home country tax obligations.

(d) Inheritance: UAE law applies Sharia inheritance principles by default. Non-Muslims should register a DIFC will.

21. No Advice Disclaimer

21.1 Oliva does NOT provide financial, investment, legal, or tax advice. Any information, data, projections, or commentary we provide is for informational purposes only and does not constitute advice or recommendations.

21.2 We do NOT assess the suitability of any property investment for your individual circumstances. All investment decisions are yours alone.

21.3 Financial indicators displayed on our Platform (including rental yields, Net Operating Income, Cash-on-Cash Return, IRR, and similar metrics) are:

(a) projections based on assumptions and historical data;

(b) NOT guarantees of future performance;

(c) subject to market conditions and other factors beyond our control; and

(d) provided for informational purposes to assist your independent analysis.

21.4 Before making any property investment, you should consult:

(a) a qualified independent financial advisor to assess suitability for your circumstances;

(b) a qualified UAE lawyer to review contracts and legal implications;

(c) a qualified tax advisor familiar with both UAE and your home country tax laws; and

(d) a qualified currency advisor if investing in a currency other than your home currency.

22. Investment Risk Acknowledgment

22.1 By engaging our Services, you confirm that you:

(a) have read, understood, and accept all risks set out in this Part 7 and our Key Risks Disclosure;

(b) have had the opportunity to seek independent professional advice;

(c) are making your own informed investment decision based on your own judgment;

(d) are not relying on any projections, estimates, or information from Oliva as guarantees;

(e) understand that property values can fall as well as rise;

(f) understand that rental income is not guaranteed;

(g) understand that you may lose some or all of your investment;

(h) accept the liability limitations set out in Part 9; and

(i) are investing only funds that you can afford to lose without affecting your standard of living or financial security.

THIRD-PARTY SERVICE REFERRALS

23. General Principles

23.1 Upon request, Oliva may provide referrals or contact information for Third-Party Providers including mortgage brokers, property management companies, and inspection services. The following principles apply to all such referrals:

(a) Oliva acts as an introducer only. We are not the service provider.

(b) We have no control over Third-Party Provider quality, pricing, timeliness, or delivery.

(c) We are not a party to any contract between you and a Third-Party Provider.

(d) There is no agency, joint venture, partnership, or employment relationship between Oliva and Third-Party Providers.

(e) You should conduct your own due diligence on any Third-Party Provider.

(f) You should verify regulatory credentials and professional qualifications.

24. Mortgage Broker Referrals

24.1 Upon request, we may provide contact information for regulated mortgage brokers. When we make such referrals:

(a) Oliva is NOT licensed to provide mortgage advice or assess loan suitability.

(b) We do NOT guarantee mortgage approval, specific interest rates, loan amounts, or terms.

(c) Mortgage decisions are made solely by the lending bank based on their assessment of your circumstances.

(d) We may receive referral fees from mortgage brokers (see Clause 14).

24.2 We accept NO LIABILITY for:

(a) mortgage approval or rejection;

(b) interest rates, fees, or loan terms offered;

(c) delays in mortgage processing;

(d) accuracy of information provided by mortgage brokers;

(e) suitability of any mortgage product for your circumstances; or

(f) any losses arising from mortgage arrangements.

24.3 Future Direct Services: Oliva may in the future offer mortgage broker services directly. Such services would be governed by separate terms with their own scope and liability provisions.

25. Property Management Referrals

25.1 Upon request, we may refer you to third-party property management companies. When you engage such a company:

(a) The property manager acts as YOUR agent under a direct agreement with you, not as Oliva's agent.

(b) You appoint them directly and are bound by their terms.

(c) Oliva has no ongoing involvement in or oversight of property management services.

25.2 We accept NO LIABILITY for:

(a) tenant quality, behavior, or payment;

(b) property manager performance, negligence, or misconduct;

(c) rent collection or arrears;

(d) property condition or maintenance;

(e) tenant disputes or RDSC proceedings; or

(f) service charge payments or arrears.

25.3 Future Direct Services: Oliva may in the future offer property management services directly. Such services would be governed by separate terms with their own scope and liability provisions.

26. Inspection and Snagging Referrals

26.1 Upon request, we may provide contact information for property inspection or snagging service providers. When we make such referrals:

(a) Oliva does NOT conduct inspections or attend inspection visits.

(b) We do NOT supervise or verify inspection work.

(c) Inspections are visual only and cannot identify concealed defects.

26.2 We accept NO LIABILITY for:

(a) inspection report accuracy or completeness;

(b) defects not identified by inspectors;

(c) remediation of identified defects;

(d) inspector qualifications or insurance; or

(e) decisions you make based on inspection findings.

26.3 Future Direct Services: Oliva may in the future offer inspection and snagging services directly. Such services would be governed by separate terms with their own scope and liability provisions.

27. Other Referrals

27.1 We may also provide referrals for currency exchange, legal services, tax advisors, interior design, moving services, and insurance. The same principles apply: Oliva is an introducer only and accepts no liability for Third-Party Provider services.

27.2 Conflict of Interest Disclosure: We may receive referral fees, marketing support, or other benefits from Third-Party Providers. We select providers based on compliance, track record, quality, and pricing, but we do not guarantee they are the best or most suitable option for you.

LIMITATION OF LIABILITY

IMPORTANT — PLEASE READ THIS SECTION CAREFULLY

This section contains important limitations on our liability. You acknowledge that these limitations are fair and reasonable given the nature of our services, the risks inherent in property investment, and our pricing structure.

28. Liability Cap

28.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF OLIVA, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE, SHALL NOT EXCEED THE LOWER OF:

(a) the total commission and fees actually paid by you to Oliva in connection with the transaction giving rise to the claim; or

(b) FIFTY THOUSAND DIRHAMS (AED 50,000).

29. Excluded Losses

29.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OLIVA SHALL NOT BE LIABLE FOR ANY:

(a) loss of profits, revenue, income, or anticipated savings;

(b) loss of business, contracts, or commercial opportunities;

(c) loss of investment returns, rental income, or capital appreciation;

(d) loss of goodwill, reputation, or data;

(e) indirect, incidental, consequential, special, punitive, or exemplary damages;

(f) losses arising from your reliance on information, projections, or estimates provided by us;

(g) losses caused by Third-Party Providers, developers, sellers, banks, tenants, or other third parties;

(h) losses arising from circumstances beyond our reasonable control; or

(i) any other losses not directly caused by our breach of these Terms,

regardless of whether we were advised of, or should have been aware of, the possibility of such losses.

30. Specific Exclusions

30.1 Without limiting the generality of Clauses 28 and 29, we specifically accept NO LIABILITY for:

(a) investment outcomes, including whether your property increases or decreases in value;

(b) rental yields or income, including vacancy periods and tenant defaults;

(c) capital appreciation or depreciation;

(d) Developer delays, defaults, specification changes, or project cancellations;

(e) construction quality, defects, or remediation;

(f) accuracy of Developer marketing materials, floor plans, or renderings;

(g) mortgage approval, rejection, or terms offered by lenders;

(h) property management performance, tenant quality, or maintenance;

(i) inspection accuracy or defects not identified;

(j) changes in UAE laws, regulations, visa rules, or tax treatment;

(k) currency fluctuations affecting your returns;

(l) market movements, economic conditions, or geopolitical events;

(m) your home country tax obligations arising from your investment;

(n) decisions made based on information or projections we provided; or

(o) any matter disclosed in Part 7 (Investment Risks) or our Key Risks Disclosure.

31. Non-Excludable Liability

31.1 Nothing in these Terms shall exclude or limit our liability for:

(a) fraud or fraudulent misrepresentation;

(b) gross negligence or willful misconduct;

(c) death or personal injury caused by our negligence; or

(d) any other liability that cannot be lawfully excluded or limited under UAE law.

32. UAE Civil Code Acknowledgment

32.1 You acknowledge that under UAE Civil Code Article 390(2), courts retain discretion to vary agreed liability limitations to reflect actual damages suffered. Notwithstanding this judicial discretion, you confirm that:

(a) the liability limitations in these Terms represent a fair allocation of risk between the parties;

(b) our pricing is structured based on these limitations;

(c) you have had the opportunity to obtain insurance or other protection; and

(d) you voluntarily accept this allocation of risk.

INDEMNIFICATION

33. Your Indemnification Obligations

33.1 You agree to indemnify, defend, and hold harmless Oliva, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and disbursements) arising from or in connection with:

(a) your breach of these Terms or any agreement with us;

(b) your violation of any applicable law, regulation, or third-party rights;

(c) any fraud, misrepresentation, or willful misconduct by you;

(d) your transactions with developers, sellers, tenants, mortgage providers, property managers, or other third parties;

(e) claims by third parties arising from your use of our Services;

(f) your failure to comply with AML/KYC requirements;

(g) any inaccurate, false, or misleading information provided by you; or

(h) your investment decisions or the outcomes thereof.

33.2 This indemnification obligation shall survive termination of these Terms.

FORCE MAJEURE

34. Force Majeure Events

34.1 We shall not be liable for any failure or delay in performing our obligations under these Terms to the extent that such failure or delay results from circumstances beyond our reasonable control ("Force Majeure Events"), including but not limited to:

(a) Natural Disasters: earthquakes, floods, storms, pandemics, epidemics, or extreme weather events;

(b) Government Actions: changes in law or regulation, government orders, sanctions, embargoes, visa restrictions, or regulatory actions;

(c) War and Civil Unrest: armed conflict, terrorism, riots, civil commotion, or insurrection;

(d) Market Events: severe market volatility, financial crises, banking failures, or currency restrictions;

(e) Infrastructure Failures: power outages, telecommunications failures, internet disruptions, or system failures; or

(f) Third-Party Actions: actions or omissions of developers, government departments, banks, or other parties beyond our control.

34.2 During Force Majeure Events, our obligations are suspended without liability for resulting delays or losses. We will use reasonable efforts to mitigate the impact and resume normal services as soon as practicable.

DATA PROTECTION AND PRIVACY

35. PDPL Compliance

35.1 We process your personal data in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and our Privacy Policy. By using our Services, you consent to such processing as described in our Privacy Policy.

35.2 Categories of personal data we collect include:

(a) Identity data: name, passport, Emirates ID, photographs, biometric data

(b) Contact data: address, email, phone number;

(c) Financial data: source of funds documentation, bank statements, income evidence;

(d) Transaction data: properties viewed, offers made, transactions completed;

(e) Technical data: IP address, browser type, device information; and

(f) Communication data: correspondence, preferences, survey responses.

35.3 We process personal data for purposes including:

(a) providing and improving our Services;

(b) KYC/AML compliance and verification;

(c) communicating with you about properties and transactions;

(d) regulatory compliance and record-keeping; and

(e) legitimate business interests including analytics and marketing (with consent where required).

36. International Data Transfers

36.1 We use iDenfy, an EU-based identity verification provider, for KYC processing. Your data may be transferred outside the UAE subject to appropriate safeguards including standard contractual clauses.

37. Data Retention

37.1 We retain personal data as follows:

(a) Transaction and KYC records: minimum 5 years (AML law requirement);

(b) RERA Forms (A, B, F): 5 years from transaction completion;

(c) Marketing consent records: until withdrawal plus 3 years; and

(d) After applicable periods: securely deleted or anonymized.

38. Your Data Rights

38.1 Under PDPL, you have the right to:

(a) access your personal data;

(b) correct inaccurate data;

(c) request deletion (subject to legal retention requirements);

(d) data portability;

(e) restrict processing; and

(f) object to direct marketing.

38.2 To exercise your data rights, contact: [email protected]

38.3 For complete information on how we handle your personal data, please refer to our Privacy Policy available on our Platform.

INTELLECTUAL PROPERTY

39. Our Intellectual Property

39.1 All Intellectual Property in our Platform, website, marketing materials, property analysis, financial models, and content (including logos, text, images, layouts, software, and databases) is owned by Oliva or licensed to us.

39.2 You may not, without our prior written consent:

(a) copy, reproduce, modify, or create derivative works of our content;

(b) distribute, publish, or publicly display our content;

(c) use our trademarks, logos, or branding;

(d) reverse engineer or attempt to extract source code from our Platform;

(e) use automated systems (bots, scrapers) to access our Platform; or

(f) remove or alter any copyright, trademark, or proprietary notices.

39.3 We grant you a limited, non-exclusive, non-transferable license to access and use our Platform for personal, non-commercial purposes in connection with our Services.

ELECTRONIC COMMUNICATIONS

40. Consent to Electronic Communications

40.1 You consent to receiving communications from us electronically via:

(a) email to the address registered on your account;

(b) SMS to your registered mobile number;

(c) WhatsApp, Telegram or other messaging applications;

(d) push notifications through our mobile app; and

(e) notices posted on our Platform.

40.2 Electronic communications satisfy any legal requirement for communications to be in writing.

40.3 Electronic signatures on brokerage documents (including Forms A, B, and F executed through Dubai REST) have the same legal effect as handwritten signatures pursuant to Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services.

40.4 You are responsible for maintaining a valid email address and ensuring our communications are not filtered as spam.

DISPUTE RESOLUTION

41. Governing Law

41.1 These Terms and any disputes arising from or in connection with them shall be governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Dubai.

42. RERA Dispute Resolution

42.1 For disputes arising from brokerage services, we encourage resolution through:

(a) Direct negotiation between the parties;

(b) RERA's Permanent Real Estate Brokerage Committee (conciliation services); and

(c) The Real Estate Violation System (RVS) for regulatory complaints (rvs.dubailand.gov.ae).

42.2 Note: The Rental Dispute Settlement Centre (RDSC) handles landlord-tenant disputes only, not broker-client disputes.

43. Court Jurisdiction

43.1 Subject to Clause 44 (Arbitration), the courts of Dubai shall have exclusive jurisdiction to settle any disputes arising from or in connection with these Terms.

44. Arbitration

44.1 For claims exceeding AED 500,000, either party may elect to resolve the dispute by binding arbitration administered by the Dubai International Arbitration Centre (DIAC) under the DIAC Arbitration Rules 2022, subject to the following:

(a) Seat of Arbitration: Dubai International Financial Centre (DIFC)

(b) Language: English (with Arabic translations as required by the arbitrators)

(c) Number of Arbitrators: One (1) for claims under AED 1,000,000; Three (3) for claims of AED 1,000,000 or more

(d) Governing Procedural Law: DIFC Arbitration Law

(e) Confidentiality: All arbitration proceedings and awards shall be confidential

44.2 The arbitral award shall be final and binding on the parties and may be enforced in any court of competent jurisdiction.

45. Class Action Waiver

45.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING.

46. Limitation Period

46.1 Any claim arising from or in connection with these Terms or our Services must be commenced within TWO (2) YEARS from the date the cause of action arose. Claims not brought within this period are time-barred.

GENERAL PROVISIONS

47. Amendments

47.1 We may modify these Terms at any time by posting updated Terms on our Platform. Material changes will be notified to you via email at least fourteen (14) days before taking effect.

47.2 Your continued use of our Services after changes take effect constitutes acceptance of the modified Terms. If you disagree with any changes, you must cease using our Services.

48. Severability

48.1 If any provision of these Terms is held invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, the remaining provisions shall continue in full force and effect.

48.2 The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent, or if modification is not possible, shall be deemed deleted.

49. Entire Agreement

49.1 These Terms, together with our Privacy Policy, Key Risks Disclosure, any Form A, Form B, or Form F you execute, and any supplementary terms for specific services, constitute the entire agreement between you and Oliva regarding our Services.

49.2 These Terms supersede all prior agreements, understandings, representations, and warranties, whether oral or written, relating to the subject matter hereof.

50. Assignment

50.1 You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

50.2 We may assign our rights and obligations under these Terms to any affiliate or successor entity without your consent, provided that such assignment does not materially diminish your rights.

51. No Waiver

51.1 Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

51.2 Any waiver of any provision shall be effective only if in writing and signed by us.

52. Third-Party Rights

52.1 These Terms do not confer any rights on any person other than the parties hereto (and their permitted successors and assigns).

53. Relationship of the Parties

53.1 Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Oliva. Neither party has authority to bind the other or incur obligations on the other's behalf.

54. Language

54.1 These Terms are provided in English. We may provide Arabic translations for regulatory compliance purposes.

54.2 In the event of any conflict between the English and Arabic versions:

(a) the Arabic version shall prevail in proceedings before UAE Courts; and

(b) the English version shall prevail in DIAC arbitration where English is selected as the language.

55. Notices

55.1 Notices to Oliva should be sent to:

Oliva DB Properties Co. L.L.C S.O.C

Address: Ontario Tower - C1801-06, Business Bay, Dubai

Email: [email protected]

55.2 Notices to you will be sent to the email address registered on your account.

55.3 Notices are deemed received:

(a) if sent by email, on the next Business Day after sending; and

(b) if sent by post, on the fifth Business Day after posting.

56. Survival

56.1 The following provisions shall survive termination or expiry of these Terms: Part 7 (Investment Risks), Part 9 (Limitation of Liability), Part 10 (Indemnification), Part 12 (Data Protection), Part 13 (Intellectual Property), Part 15 (Dispute Resolution), and any other provisions which by their nature should survive.

SCHEDULE 1: FEE SCHEDULE

Brokerage Commissions

Ancillary Services

Third-Party Transaction Costs (Indicative)

SCHEDULE 2: INVESTMENT RISK ACKNOWLEDGMENT

By engaging Oliva's services, you confirm that you have read, understood, and accept the following:

1. I understand that property investment involves significant risks including potential loss of capital.

2. I understand that property values can fall as well as rise, and I may sell for less than I paid.

3. I understand that rental income is NOT guaranteed and may be materially lower than projected.

4. I understand that Oliva does NOT provide financial, investment, legal, or tax advice.

5. I understand that any projections, yields, or financial indicators provided by Oliva are for information only and are NOT guarantees.

6. I have had the opportunity to seek independent professional advice before making investment decisions.

7. I am making my own informed investment decision based on my own judgment and research.

8. I am investing only funds that I can afford to lose without affecting my standard of living.

9. I accept the limitation of liability provisions set out in Part 9 of the Terms and Conditions.

10. I understand that Oliva is NOT responsible for developer performance, delays, or project cancellations.

11. I understand that Oliva is NOT responsible for third-party services including mortgages, property management, and inspections.

12. I have read and understood the complete Terms and Conditions and Key Risks Disclosure.

SCHEDULE 3: DATA PROCESSING DETAILS

Data Controller

Oliva DB Properties Co. L.L.C S.O.C

RERA BRN: 1573501

Email: [email protected]

Categories of Personal Data

Third-Party Processors

Retention Periods

CONTACT INFORMATION

RERA Broker Registration Number: 1573501

Office Address: Ontario Tower - C1801-06, Business Bay, Dubai